Save the hassle of building, monitoring and maintaining your network, focus on the core business

Manage everything.

Make your tools work better together

By bringing together subscriber onboarding,auto-service resumption in a single back-office solution

Tools to thrive

Billing Management

  • Set and Schedule discounts
  • Set Tax applicable on service
  • Supports both FUP , Unlimited
  • Supports Online payment processors including MPESA

Bandwidth Management

Easy Bandwidth Management

  • Defining of Packages and Service Plans.
  • Internet Burst Speeds Management
  • Internet Speeds Aggregation
  • Fair Usage Policy (FUP)
  • Manage and Control User Upload and Download Speed
  • Bandwidth Management on the basis of Days & Time

One platform to manage all aspects of your business, online

Multi-Vendor ready Platform

Our platform is flexible and plays well with NAS and BRAS technology from Mikrotik , Cisco , Juniper or any vendor you are already using.

  • Authentication : Supports PPPoE, MAC Auth, IPoE, Portal Based
  • Authorization : Supports defining which actions are allowed for user or device and it's privilege level.
  • Accounting : statistics of usage of Internet or information about what was done on equipment.

Tools to thrive

Ticket Management

Ticketing improves customer satisfaction.Enables quick and accurate response to customer request or complaint by relevant team.

  • 3rd party IVR Integration
  • Ease in running promotional campaigns and offers .
  • Web , Mobile & SMS Alerts to customers on downtime , renewals .
  • More control over communication sent to customers through integrated Rule Based SMS System.
  • Ability to send request for upgrades , downgrades in plans or packages from mobile .
  • Re-Assign Tickets to another department or engineer
  • Single View of all tickets with status
  • Ability to collect feedback from customer
  • Supports multiple channels for Ticket creation like Call , Email , IVR , Mobile App etc.

Communications Management

Communications Management

Communication Management module helps the operator to control interaction with the customers , delivery teams and franchisees . It helps operators design personalised customer messages and apply business rules to messaging context , delivering communication through digital channels.

  • Alerting Service Delivery Teams & Franchisee's on mass outages
  • Ease in running promotional campaigns and offers .
  • Web , Mobile & SMS Alerts to customers on downtime , renewals .
  • More control over communication sent to customers through integrated Rule Based SMS System.
  • Ability to send request for upgrades , downgrades in plans or packages from mobile .

Customer Accounts, always organized

Organise and access 360-Degree view of a customer activity and information in a secure way without manual work so you are effortlessly organised all the time.

  • Reduces new customer on boarding time.
  • Manage Compliances - KYC Documents.
  • Viewing usage details for multiple services.
  • Ensure faster response to customer through multiple channels.
  • Improve overall customer experience.

Network Monitoring & Alert

For top quality of service we monitor health of your NAS device and auto report to your Team for action.

  • NAS , POP , Switch Monitoring
  • Outage Monitoring
  • LIVE Logs
  • Device Health statistics
  • Device Performance Graphs

Frequently asked questions

Latest updates

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British International Investment Strengthens its Position in Kenya

British International Investment has announced its plans and intentions to further strengthen its position in Kenya.

Airtel Kenya to Pay $17.5 Million to Kenyan Telecom Regulator
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Airtel Kenya to Pay $17.5 Million to Kenyan Telecom Regulator

Recent reports have surfaced the news of Airtel Kenya and Communications Authority of Kenya reaching an out-of-court settlement over a seven-year legal dispute.