Subscriber information

Make sure airplane mode is off: Select the Network, Sound, or Battery icons (  ) on the right side of the taskbar, then make sure the Airplane mode  quick setting is turned off.

• Make sure airplane mode is off: Select the Network, Sound, or Battery icons (  ) on the right side of the taskbar, then make sure the Airplane mode  quick setting is turned off.

• Turn Bluetooth on and off: Select Start  > Settings  > Bluetooth & devices . Turn off Bluetooth , wait a few seconds, then turn it back on.

• Remove the Bluetooth device, then add it again: Select Start  > Settings  > Bluetooth & devices > Devices . In Devices, select More options  for the Bluetooth device you’re having problems connecting to, and then select Remove device > Yes. To learn more about pairing your Bluetooth device again, see Connect a Bluetooth device.