Each site is monitored for quality of service.

There are situations when we cannot reach the MikroTik router, you will the below report on the dashboard.

Here is how to troubleshoot the issue:

Run PING on Mikrotik

  • Click Tools then Ping vpn-1-uk-lon-1.tabanawireless.com or vpn-1-uk-lon-1.tabanawireless.co.ke
    • If the above domains are not resolving, ping, if you get a response - check your DNS
    • If you do not get any response on pinging check your internet connection
      Some load balancing techniques do not play well with VPN.