RADIUS, AAA and Access Gateway Features
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Apartment WiFi,ISP Automation,Hotel Internet,Free WiFi Internet,Bandwidth management
Save the hassle of building, monitoring and maintaining your network, focus on the core business
Manage everything.
Make your tools work better together
By bringing together subscriber onboarding,auto-service resumption in a single back-office solution
Tools to thrive
Billing Management
- Set and Schedule discounts
- Set Tax applicable on service
- Supports both FUP , Unlimited
- Supports Online payment processors including MPESA
Bandwidth Management
Easy Bandwidth Management
- Defining of Packages and Service Plans.
- Internet Burst Speeds Management
- Internet Speeds Aggregation
- Fair Usage Policy (FUP)
- Manage and Control User Upload and Download Speed
- Bandwidth Management on the basis of Days & Time
One platform to manage all aspects of your business, online
Captive Portal
The newly connected users to the WiFi network will automatically be directed to a web page called "captive portal". Tabana Wireless will tailor the captive portal page to your brand image.
- Create branch, zone , SSID and location wise captive portals.
- Support Multi Template
- Mobile friendly adaptive design
- Ad Inserts
-Top and Bottom Banner
-Insert Videos
-Insert Promotional Offers - Bandwidth Management on the basis of Days & Time
- Direct Login
- Direct Login + No registration
- Direct Login + Registration with OTP
- Direct Login with OTP
- Voucher Login + Mobile OTP Page
- Voucher Login Page
- Direct Login & Registration
Payments
Platform that makes it easy for your subscribers to pay you.
Tabana integrates with the world’s leading payment providers giving your customers choice at the checkout and beyond.
- Increase sales with Buy Now, Pay Later
- Payment reminders
- Tax Calculations
- Supports Base service plan and next service plan
- Supports Fair Usage Policy and Unlimited Internet service plans
- Invoicing
- Supports KOPOKOPO and MPESA stk push payment
- Support service plan based on geography or site location
Subscriber Management
- In-depth reporting and analytics
- Arm your support team with real-time data
- Built for B2C
- Integrated support ticket system
- Assign account managers to your B2B customers
Monitoring
Monitor equipment outtage and report instantly.
- Integrates with Mikrotik
- Integrates with Ubiquiti UISP
- Integrates with SmartOLT
- Device Performance Graphs
- Outtage Monitoring
Multi-Vendor ready Platform
Our platform is flexible and plays well with NAS and BRAS technology from Mikrotik , Cisco , Juniper or any vendor you are already using.
- Authentication : Supports PPPoE, MAC Auth, IPoE, Portal Based
- Authorization : Supports defining which actions are allowed for user or device and it's privilege level.
- Accounting : statistics of usage of Internet or information about what was done on equipment.
Tools to thrive
Ticket Management
Ticketing improves customer satisfaction.Enables quick and accurate response to customer request or complaint by relevant team.
- 3rd party IVR Integration
- Ease in running promotional campaigns and offers .
- Web , Mobile & SMS Alerts to customers on downtime , renewals .
- More control over communication sent to customers through integrated Rule Based SMS System.
- Ability to send request for upgrades , downgrades in plans or packages from mobile .
- Re-Assign Tickets to another department or engineer
- Single View of all tickets with status
- Ability to collect feedback from customer
- Supports multiple channels for Ticket creation like Call , Email , IVR , Mobile App etc.
Communications Management
Communications Management
Communication Management module helps the operator to control interaction with the customers , delivery teams and franchisees . It helps operators design personalised customer messages and apply business rules to messaging context , delivering communication through digital channels.
- Alerting Service Delivery Teams & Franchisee's on mass outages
- Ease in running promotional campaigns and offers .
- Web , Mobile & SMS Alerts to customers on downtime , renewals .
- More control over communication sent to customers through integrated Rule Based SMS System.
- Ability to send request for upgrades , downgrades in plans or packages from mobile .
Customer Accounts, always organized
Organise and access 360-Degree view of a customer activity and information in a secure way without manual work so you are effortlessly organised all the time.
- Reduces new customer on boarding time.
- Manage Compliances - KYC Documents.
- Viewing usage details for multiple services.
- Ensure faster response to customer through multiple channels.
- Improve overall customer experience.
Network Monitoring & Alert
For top quality of service we monitor health of your NAS device and auto report to your Team for action.
- NAS , POP , Switch Monitoring
- Outage Monitoring
- LIVE Logs
- Device Health statistics
- Device Performance Graphs